Terms of service

 

TERMS OF SERVICE

Last Updated: 12 February 2026

These Terms of Service ("Terms") govern your use of the Samuel Greer website and the purchase of products from us.

By using this website or placing an order, you agree to these Terms. If you do not agree, you must not use this website.

1. About Us (Legal Identity Disclosure)

Samuel Greer is a UK-based online retailer specialising in the resale of pre-owned and authenticated designer handbags and accessories.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, Samuel Greer is the data controller of personal data collected via this website.

Contact details:
Email: samgreerdavies@gmail.com

If you require a postal address for formal legal notices, please contact us by email.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • The information you provide is accurate and complete

We reserve the right to refuse or cancel an order before dispatch where fraud, misuse, or breach of these Terms is suspected.

3. Product Information & Condition

We sell pre-owned luxury goods.

By purchasing, you acknowledge that:

  • Items may show signs of wear consistent with prior use

  • All items are described and photographed as accurately as possible

  • Minor variations in colour may occur due to screen display differences

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

All goods must be:

  • As described

  • Of satisfactory quality (taking into account that they are pre-owned)

  • Fit for purpose

4. Authenticity Guarantee

We guarantee that all items sold are authentic.

If you believe an item is not authentic, you must notify us promptly upon receipt and in accordance with our Returns Policy.

Your statutory rights remain unaffected.

5. Pricing & Payment

  • All prices are listed in GBP (£) unless otherwise stated.

  • Prices include VAT where applicable.

  • Delivery charges are shown at checkout before purchase.

We may update prices prior to order acceptance.

Payment must be received in full before dispatch.

If a genuine pricing error occurs, we may cancel the order before dispatch and provide a full refund.

6. Orders & Contract Formation

After placing an order, you will receive an order acknowledgement email.

A legally binding contract is formed only when we dispatch the item.

We may cancel an order prior to dispatch if:

  • The item is unavailable

  • Payment cannot be authorised

  • Fraud is suspected

  • There has been a clear pricing error

If cancelled, you will receive a full refund.

7. Delivery & Risk

Delivery timeframes are estimates only.

Under the Consumer Rights Act 2015:

  • Risk passes to you when goods are delivered to you (or a person you nominate).

  • We remain responsible for goods until delivery occurs.

If we fail to deliver within 30 days (or the agreed timeframe), you may have the right to cancel and receive a refund.

International customers are responsible for customs duties, import taxes, and local charges.

8. Your Right to Cancel (Cooling-Off Period)

If you are a UK or EU consumer purchasing online, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.

To exercise this right:

  • You must notify us clearly within 14 days of delivery.

  • You then have a further 14 days to return the item.

Refunds will be processed within 14 days of:

  • Receiving the returned goods; or

  • Receiving evidence that they have been returned.

We will refund the standard delivery cost (but not any upgraded delivery option).

You are responsible for return shipping costs unless the item is faulty or misdescribed.

You may be liable for any diminished value resulting from handling beyond what is necessary to inspect the goods.

This cancellation right does not apply to:

  • Sealed items which have been unsealed after delivery and are not suitable for return for hygiene reasons (if applicable).

9. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you are entitled to:

  • A short-term right to reject faulty goods within 30 days for a full refund

  • A repair or replacement (where applicable)

  • A price reduction or final right to reject if repair/replacement is unsuccessful

These rights cannot be excluded or limited.

10. Data Protection & GDPR Compliance

We process personal data in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • EU GDPR (where applicable)

10.1 Lawful Bases for Processing

We process personal data on the following lawful bases:

  • Performance of a contract (to fulfil orders)

  • Compliance with legal obligations (e.g., tax and accounting records)

  • Legitimate interests (fraud prevention, business security)

  • Consent (marketing communications where required)

10.2 Categories of Data

We may process:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment details (processed securely via third-party providers)

  • IP address and device information

10.3 Data Sharing

We may share data with:

  • Payment processors

  • Delivery providers

  • Website hosting providers

  • IT service providers

  • Professional advisers

  • Fraud prevention services

We do not sell personal data.

10.4 International Transfers

If personal data is transferred outside the UK or EEA, appropriate safeguards (such as Standard Contractual Clauses) will be implemented.

10.5 Retention

We retain personal data only as long as necessary for:

  • Contract fulfilment

  • Legal and tax obligations

  • Legitimate business interests

10.6 Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Full details are set out in our Privacy Policy.

11. Intellectual Property

All website content is owned by Samuel Greer and may not be used without prior written consent.

12. Limitation of Liability

We do not exclude or limit liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Any liability that cannot legally be excluded

Subject to the above, we are not liable for indirect or consequential losses.

13. Website Use

You agree not to:

  • Use the website unlawfully

  • Attempt unauthorised access

  • Interfere with security

  • Transmit malicious code

We may suspend access where misuse is suspected.

14. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer residing elsewhere, you may also benefit from mandatory protections under the laws of your country of residence.

15. Changes to These Terms

We may update these Terms from time to time.

The version in force at the time of purchase applies to your order.